Booking Terms and Conditions
Should you need to cancel your reservation, we require 48 hours’ notice prior to 3pm on your arrival date. If you do have to cancel within twenty four hours’ of your due arrival you will incur a charge amounting to no more than your first night’s total rate. This will be debited from the card details given at the time of booking. For bookings of five or more rooms we require seven days’ notice for full cancellations. When cancelling, please ask for your cancellation reference number.
You are welcome to arrive early. Check-in is from 3pm, but if your room is ready sooner then you are welcome to use it immediately. If it is not going to be ready before 3pm we are happy to store your luggage in the meantime. On the day of your departure, in order that our next guests can check in on time, check-out is at 11am. For a small extra charge it may be possible to arrange a later check-out. Please give us as much notice as possible if you would prefer a later check-out and we will do our best to accommodate you.
We do not operate a 24-hour check-in desk – but you can gain access to the hotel and your room at any time using the room code you’ve been sent on email.
We have parking available, you’ll find the parking pass in your room. Please park in a Town House parking bay. although parking is limited and on a first come first served basis.
The High Field Town House is entirely smoke-free and fitted with sensitive smoke-detectors. A cleaning charge of £150 will be added to your bill if you smoke in your room or in the public areas. We also reserve the right, and by agreeing to these Terms and Conditions you authorise us, to charge your payment card for any damage caused during your stay (including but not limited to the need for specialist cleaning) or for the removal of any items from the rooms.